If you’re looking to return or exchange your order for whatever reason, we’re here to help!
We offer free returns or exchanges within 120 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
Returned items must be sealed and returned in original packaging
If a customer has multiple returns in a short period of time, we may inquire as to the intent of the returns, especially if the products are opened and partially used
To initiate a return or exchange, please complete the following steps:
Send us an email at email@example.com with your email address and order ID
In your email, please include the products you wish to return or exchange from your order
Print your prepaid shipping label that you will receive from us by email
Send all items back to us using the label provided
We process all refunds within 10 business days of receiving the returned product.
Products that are not post marked within the 120 day window are not eligible for return.
We do not have a physical location to drop off returns in person. All returns are handled through post mail.
If you have any questions, please don’t hesitate to email us at firstname.lastname@example.org.
Jaw Long Wellness LLC.