Mannatech stands behind the quality of its products and your satisfaction. If for any reason you try our product and are not completely satisfied, you may return it within 180 days of purchase for an exchange or refund of the product price and applicable tax.
The MAXIMUM refund amount for product refunds is $1,000 plus tax. Mannatech will not refund or return any additional product received in excess of $1,000.
To return the product for a refund you must:
Contact our customer service team to initiate a return at returns@glycoproducts.com
Comply with the instructions we will send you in conjunction with Mannatech on the return
You are responsible for return shipping costs, any insurance, and tracking your return shipment package should it become necessary.
For a period of 180 days from the date of purchase, Mannatech will exchange for equal value any unopened, undamaged, restockable product (i.e., clean bottles) as follows:
All exchanges will be done on a one-for-one, equal value basis.
No exchange for opened or dirty bottles.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable).
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@glycoproducts.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@glycoproducts.com and we will send you a return address.
Shipping
To return your product, you should first initiate the return as stated above by emailing returns@glycoproducts.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service and purchasing shipping insurance. We are unable to guarantee receipt of your returned item without tracking and insurance.
